For the purposes of the General Data Protection Regulation (GDPR) and UK Data Protection laws, the controller is Holly Cragg of Vibrant Wellbeing.
About this Document
How I collect your data
I may collect your personal data in a few limited ways, namely:
- Directly from you, when you complete a contact form on my website or make enquiries via email, when you fill in a consultation form or GDPR consent/disclaimer form, when you provide personal information verbally during a session or consultation, both text message and telephone calls and through social media platforms.
The types of information I collect
I may collect the following types of personal data about you:
- Contact and communication information, this includes your contact details such as your name, postal address, telephone number and email address and records/notes of consultations and work I have had with you.
- Date of birth and other personal information should you have volunteered this
- Data regarding your health and wellbeing or other needs, as part of the consultation process or to ensure the work area/therapy is right for you
How I use personal data
Personal data provided to me will be used for the purposes set out at the time of collection and, where relevant, in accordance with any preferences you express
More generally I will use your personal data for the following purposes:
- To ensure any therapy undertaken is appropriate for you
- To get a comprehensive over view of you, your well being, lifestyle, work etc to ensure I have the sufficient information to undertake a therapy safely and suitable for you
- Communication about new services or offers available which I think may be suitable for you
Your marketing preferences
I will always respect your wishes in respect of what type of communications you may want to receive from me and how you want to receive them.
You are in control of how I communicate with you. You can update your choices and/or your contact details by contacting me at:
Telephone: 07494 165742
Sharing information with others
I do not sell or share your personal data for other organisations to use.
How long your information is kept
I keep your personal data for a maximum of 12 months after your last therapy session with me, at which point your information will be destroyed confidentiality in compliance with Data Protection laws. Data regarding financial interactions will be stored for six years after your last financial interaction with me for accounting, tax reporting and record keeping purposes.
Under certain circumstances, by law you have the right to:
- Request access to your personal data (commonly known as a data subject access request). This enables you to receive a copy of the personal data I hold about you and to check that I am lawfully processing it.
- Request correction of the personal data I hold about you. This enables you to have any incomplete or inaccurate information I hold about you corrected.
- Request erasure of your personal data. This enables you to ask me to delete or remove personal data where there is no good reason for me to continue to process it. You also have the right to ask me to delete or remove your personal data where you have exercised your right to object to processing (see below)
- Object to processing your personal data where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal data for direct marketing purposes.
- Request the restriction of processing your personal data. This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it. You can also withdraw your consent where this is the basis for our processing your data (without affecting the lawfulness of our previous processing based on consent)
- Request the transfer of your personal data to another party.
Please note the above rights are not absolute, and I may be entitled to refuse requests where exceptions apply.
Contact and complaints
Telephone: 07494 165742
If you are not satisfied with how I am processing your personal data, you can make a complaint to the Information Commissioner. You can find out more about your rights under applicable data protection laws from the Information Commissioners Office website: www.ico.org.uk.